FAQ
Your commonly asked questions below :)
Are your bakes halal?
Our bakes are Muslim-friendly. We use all halal ingredients in our bakes. However, we are not halal-certified.
Are your bakes vegetarian?
ALL our products contain butter. Only our cookie jars are eggless.
All other products contains butter and eggs, unless otherwise stated.
Please note that the following products contain marshmallows (beef gelatine):
- Dark Cocoa S'mores Cookie
- Dubai Chewy Cookie
Are there any gluten-free options?
No. ALL our products contain flour (wheat).
How long can the bakes be kept for?
We recommend to consume all bakes on the same date of purchase for optimal taste and texture!
However, if you require a slightly longer storage, please refer to the storage guide below:
Brownie:
- 3 days room temperature
- 1 week refrigerated
Cookie Jar:
- 3 weeks in unopened jar at room temperature
Big Cookie & Dubai Chewy Cookie:
- 2 days room temperature
Banana Pound Cake/ Madeleine:
- 2 days room temperature
- 1 week refrigerated
Tart:
- 2 days refrigerated. Best enjoyed chilled before serving, please do not leave it outside for >1 hour.
What is the self-collection timing?
Self-collection hours:
Mon - Tues: 12pm - 7pm
Wed - Sat: 12pm - 9pm
Sun: 12pm - 8pm
Please WhatsApp us at 88848893 if you require the collection to be at an earlier timing.
What is the delivery time window?
Our delivery time window is between 12pm and 5pm.
You may WhatsApp us at 88848893 your preferred time window before placing your order. We will check and arrange if it is possible.
Additional charges apply for specific delivery window requirements.
What is the lead time?
- Brownies & Cookies:
1 day in advance (daily cut-off at 3pm). If you need your bakes on the day of collection/ delivery, please WhatsApp us at 88848893 and we will check if we can accommodate to your request.
- Other Bakes (Cookie Jars/ Tarts/ Banana Cake/ Madeleines):
A longer lead time of 2 - 4 days is required depending on the respective bake type.
- Full Month Bake Box & Customised Gifting:
A lead time of at least 7 days is required.
How much is the delivery fee?
Delivery is chargeable at $15/ location. Additional charges apply for surcharge areas.
We provide complimentary delivery to 1 location for orders $150 and above.
Refund & Order Cancellation
Once your order has been confirmed, we are unable to provide any refunds, exchange, cancellations or amendments.
